1. General Information
All in stock orders are processed within 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that our processing times may vary during high-volume periods or due to unforeseen circumstances (e.g., weather conditions, public holidays).
2. Domestic Shipping (Australia)
Delivery Times
Estimated standard delivery times within Australia are as follows:
Standard Shipping: 2 – 6 business days (metro)*.
If you need express shipping or have a preferred carrier, please contact ABS via email: [email protected]
*Please note that delivery times may vary depending on your location and the carrier’s volume.
3. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery through the shipping provider’s website.
4. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at [email protected] with your order number and details of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.
Please ensure all shipping information provided is accurate, as we are not responsible for delays or losses due to incorrect or incomplete shipping address.
5. Delivery Issues
In the event that a delivery is delayed or missed, we will work with the shipping carrier to resolve the issue. Please contact us at [email protected] if your order has not arrived within the estimated delivery time.
6. Returns & Exchanges
For information on returning or exchanging an item, please contact ABS [email protected]
7. Contact Us
If you have any further questions regarding shipping or delivery, please contact us at: [email protected]
Returns & Refunds Policy
At Australian Bucket Supplies, customer satisfaction is our priority. We stand behind the quality of our products and are committed to providing a clear and fair returns process in accordance with Australian Consumer Law.
Change of Mind Returns
Please choose carefully, as we do not offer refunds or exchanges for change of mind. This includes instances where you have ordered the wrong item, no longer require the product, or found it cheaper elsewhere.
Faulty or Damaged Goods
If you receive an item that is faulty, not as described, or damaged in transit, please contact us within 7 days of receiving your order.
To lodge a return request, please email us at [email protected] with the following information:
- Your order number
- A brief description of the issue
- Clear photographs showing the fault or damage
Once your claim is assessed and approved, we will provide instructions for return and arrange a replacement, repair, or refund as appropriate.
Incorrect Items Received
If you receive an incorrect item, please notify us within 7 days of delivery. We will cover all shipping costs and ensure the correct item is sent out to you promptly.
Return Conditions
To be eligible for a return:
- Items must be in original condition, unused, and with all original packaging
- Returns must be authorised by our team prior to sending
- Items must be returned within 14 days of approval
Returns sent without prior approval may not be accepted.
Custom or Special Orders
Products that are custom-made, made-to-order, or specially sourced are not eligible for return unless faulty or not as described.
Shipping Costs
Unless the item is faulty or sent in error, original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless otherwise agreed upon by ABS.
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original method of payment. Please allow 5–10 business days for the funds to appear, depending on your bank.
Contact Us
For all return or refund enquiries, please contact:
📧 [email protected]
📞 1300 423 444
Australian Bucket Supplies
Construction Machinery Australia Pty Limited
34 Williamson Road, Ingleburn, NSW 2565
ABN: 90 168 257 047
